Terms And Conditions

Z Pressure Washing LLC

Terms and Conditions

 

Z Pressure Washing LLC has high expectations of our employees and we want all expectations to be clear and transparent to our customers as well. We would like our customers to be fully informed of all services performed on their property. Please read the following Terms and Conditions, and if you have any questions regarding this document, please reach out to us.

 

We require that you have read and understood the terms and conditions before we will start work.

 

By accepting or agreeing to the estimate/proposal via email or in person the Client agrees to the following terms and conditions.

 

Description of Binding Agreement:

These terms and conditions serve as a binding agreement between the property owner, and/or representative of the owner hereby identified as “Client” and Z Pressure Washing LLC and its members, employees, and subcontractors hereby identified as “company,” for the execution of services in exchange for payment for residential or commercial exterior pressure washing services(which can also include non-pressure washing services such as site prep). The services that Z Pressure Washing LLC provides are subject to the following terms and conditions. Z Pressure Washing LLC reserves the right to update the terms and conditions any time without notice to the Client.

You can review the Terms and Conditions by clicking on the Terms and Conditions links on our website, and attached via email correspondence.

 

Authorizations:​

  • The Client agrees to allow Z Pressure Washing LLC on the property for the purposes of completing the services described in the estimate and/or invoice.
  • The Client understands that the service(s) may be completed in the timeframe given during the estimate. However, there could be circumstances where the date of service needs to be postponed or extended due to weather, or the project is more extensive than expected. During these situations the company will schedule the service to be completed during the next available service date.
  • Z Pressure Washing LLC also has the permission to visit the property to assess service requirements prior to the date of service, as well as to assess quality of work after the job has completed.

 

Water Usage:

  • Client agrees to allow Z Pressure Washing LLC to use their residential and/or commercial water source via outdoor spigot, which will be turned on and easily accessible during the desired service dates.
  • If on well water, or if the Client has low water pressure or volume, Client agrees to inform the Z Pressure Washing LLC before the service date and will avoid using any water during the cleaning service, to ensure a proper cleaning of the desired area.
  • Z Pressure Washing LLC does not use the property owner’s power as our equipment is gas or battery powered. We only use a spigot for water, so it is recommended that all exterior power (such as outlets, lighting, and cameras) be turned off at the building’s breaker box during our cleaning service.
  • To ensure our quality of service, all technicians are required to take before and after photos. Z Pressure Washing LLC will not be held accountable for previously damaged spigots. Z Pressure Washing LLC will not be held accountable for any issues within or outside the building that are not related to the cleaning service, or a pre-existing issue.

 

Risks and Releases of Liability Acknowledgement:

  • The client agrees to be available for immediate communication with the company during the cleaning process in person or via phone call. This is only for unforeseen important matters needing approval so the wash process can continue.
  • If any new damage is found during the cleaning process, the company will make attempts to contact the Client so they can acknowledge its existence. If the company can not reach the Client, the washing process will continue and client accepts the company’s judgment.
  • Z Pressure Washing LLC uses safe techniques with the use of low pressure (Softwash) on delicate surfaces such as siding and roofs. Damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or lower grade building materials.  
  • Prior to washing, any areas of concern need to be addressed by the homeowner to insure a watertight seal. This will prevent damage. The homeowner assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance or construction.
  • On the date of service, the company will note pre-existing damage and take photos of noted damage.
  • Client understands that Z Pressure Washing LLC has set procedures to help protect plant life around the area of cleaning. Client understands that plant protection is primarily done with pre-wetting plants and rinsing them during the cleaning process. This process has been very effective, but Z Pressure Washing LLC also invites the client to add their own plant protection and/or request the company to take specific actions on behalf of the client for specific plants.

 

Exterior Cleaning Acknowledgement:

  • Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl siding that has not been maintained or has constant sun exposure may be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and/or the clear luster removed. Please understand if your property suffers from oxidation, you may see this more clearly after a cleaning.
  • If you have vinyl siding, you also have drain/ventilation holes called weep holes. These holes are made by the manufacturer to allow ventilation and condensation to drain out. However, these holes get clogged with bugs, debris, dirt etc. When we do the cleaning, our solution pulls out the dirt and debris. During the drying process the leftover debris and water can drain from these holes and look like dirt residue running down. This normally occurs on sections of siding that have the heaviest buildup of grime. This will come off with the morning dew, garden hose or rain. It is not a stain and it is not permanent. If you can’t rinse them off with your garden hose and the weep hole runs are heavy, we will return to do a full rinse down after a visual inspection.
  • Client understands that we strongly advise that all outside electrical outlets and fixtures are shut off before arrival to complete washing service as an additional precaution.
  • Client understands that roof cleaning is done with very low pressure as to only apply our cleaning solution. There is no rinsing done. We take great care with regards to roofing materials. The black growth will likely disappear the same day. Areas of moss, lichen, or heavy organic growth will turn white or brown and will be left to come down naturally over the next few weeks with the effects of rain and sun exposure, but the organic growth will be dead. Nobody should attempt to brush, scrub, or put water pressure on the roofing materials, as damage will likely happen.
  • Client also understands that if the estimate is provided site unseen and based on provided photos or use of aerial photographs, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, the Client understands we are not liable for any unacknowledged flaws.
  • If water intrusion to the property occurs, Z Pressure Washing LLC will not be held responsible. We make every effort to prevent this but due to unavoidable issues we cannot guarantee this at every cleaning, as some properties lack proper maintenance, quality building materials (such as seals) or windows left open.
  • Client must notify the company if there are any surfaces on or near the cleaning site that cannot have any form of our cleaning solution on them.
  • Client also understands that detergents are designed for our cleaning services and will not cause damage to the siding, roof, concrete, or deck surface.
  • A basic window wash rinse will be provided to get debris off windows, however Client could be left with water spots. We do not provide a window cleaning service.
  • We recommend removing screens to allow any debris between the windows and screens to be rinsed clean. Company does not remove screens and it is the Client’s responsibility to remove any screens.
  • Our standard House Wash Service does not include masonry or brick chimneys. 
  • Any cracks in concrete flat work including but limited to driveways, patios and sidewalks will be cleaned using a regulated pressure. Any debris, organic matter, or other material that remains in the cracks of the concrete will not be cleaned a second time with higher pressure. We use a specified pressure to clean all hard surfaces and using a higher pressure than what we recommend can lead to further damage or deterioration of the cracks. What dirt and debris comes up with our regulated pressure cleaning is all that will come up with our cleaning process. However, we will do our best to ensure these areas are cleaned thoroughly.

 

Video Cameras and other Electrical Equipment:

We do not want to risk damaging any video camera equipment, or exterior electronics of any kind while doing the exterior cleaning. Please remove, bag, tape-off your security cameras and any exterior electrical equipment to protect them sufficiently to your satisfaction before your scheduled service date. This includes but is not limited to cameras, string lighting, motion sensors, routers, antennas, smart doorbells etc.

  • Video cameras and electrical equipment must be removed or protected by the client prior to cleaning. This is sensitive equipment that can be damaged easily.
  • If the Client does not remove video cameras and such equipment, Z Pressure Washing LLC is not liable for any damages that incur to this equipment.
  • If the cameras are not removed, the technician on the day of service will avoid the area and equipment as best they can. Usually this can be done by avoiding the equipment with a 1-2 ft radius. However, there is no guarantee that water and or detergent will not get on the device(s).
  • The Client understands that if they choose not to remove any electrical equipment that damages can possibly occur to their equipment.

 

On the Service Date:

  1. Please have a water spigot turned on and accessible.
  2. Please remove (or protect at client’s sole risk) all exterior video cameras and such equipment.
  3. Please have windows and doors shut.
  4. We strongly recommend you shut off all outside electrical outlets and fixtures at the breaker box prior to arrival.
  5. Please have screens removed for better rinsing at client’s discretion.
  6. Please have all pets inside before and during cleaning.
  7. Please be sure there are NO locations of dog or other pet waste (poop) in or around the yard/work area. If pet waste is present, our technicians can opt to leave without performing the work, and a $75.00 fee will be charged for showing up to an unworkable site. (Our equipment, such as hoses, shoes, tools, can not be subject to needing cleaning as it takes too much effort)
  8. Please clear the work areas of all items (including vehicles, pots, doormats, toys, etc.), unless the item is included to be cleaned in wash estimate/proposal.
  9. Please avoid using water during cleaning service to ensure no loss of pressure or volume.
  10. Please be sure everybody stays indoors during the cleaning process
  11. Please note, our technicians will not enter the building.
  12. Z Pressure Washing requires a minimum of 24 hours notice for cancellations or reschedules. Anything less will be charged a $75.00 fee.

 

Please be advised we charge a $75.00 service fee for residential and $300 service fee for commercial projects for any cancellations or rescheduling of a project due to an unprepared property we are scheduled to service. This includes non-accessible water access, and/or vehicles/obstructions in the work area. Please be sure to have the site prepped and ready prior to the service date.

If you require special accommodations to ensure your jobsite is ready, please let us know prior to your service date to discuss options.

 

Content Release and Use:

  • Client agrees to allow Z Pressure Washing LLC to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising for the company.
  • Z Pressure Washing LLC will not photograph any persons without a separate release form in the event the client is willing to be interviewed. The company will use these photos, videos, or descriptions without any compensation to the Client.
  • The media will be solely used for advertising and training purposes. The Client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names.
  • If the Client agrees to allow the company to display a sign for marketing on their property, it will remain in effect for no more than seven days unless client allows more time.

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If Any Damage Occurs:

  • Z Pressure Washing LLC will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct.
  • Damages must be discovered and reported to Z Pressure Washing LLC within 2 days of completion of service.
  • Z Pressure Washing LLC will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that were a result of negligence.

 

Payment Terms:

  • Payment is due upon completion of work unless other arrangements were made between the Client and company.
  • We accept all forms of payment, to include cash, check or credit. If paying with credit, you can pay onsite or through your emailed invoice.
  • If paying with cash or a prior authorized check at the time of service, a 3% discount will apply.
  • Checks are only accepted on a limited basis. If you would like to pay with a check, prior authorization is required. Please contact us for check payment guidelines. Checks can be made out to Z Pressure Washing LLC.
  • A 50％ deposit is required for projects over $2000. This deposit is non-refundable, and will go towards the cost of the project. The deposit is not in addition to the total cost. This deposit is due one week before the service date.
  • A $50.00 processing fee will be assessed for any returned checks.

 

Acceptance to Terms:

  1. By accepting an estimate either by email, text, in person, or verbally, the Client agrees to all the terms and conditions in this agreement, the Client authorizes Z Pressure Washing LLC to do the work as specified on the estimate/proposal.
  2. Client releases Z Pressure Washing LLC from property damage, unless negligence or willful misconducts cause it.
  3. It is understood that if there is inclement weather, equipment failure, or other unforeseen circumstances prior to or on the day of scheduled cleaning, Z Pressure Washing LLC may need to reschedule your cleaning to the next earliest available time that is mutually agreed upon by both parties.

 

Z Pressure Washing LLC stands behind our work. If you are not satisfied, please contact us, so we can resolve any issues regarding your services.

 

Thank you for choosing Z Pressure Washing LLC.